Terms & Conditions

General Information

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tansofresh’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please leave the site and/or discontinue the use of our services immediately.

Throughout the sites, the terms ‘we’, ‘us’ or ‘our’ refers to the owner of the website (tansofresh.com.sg). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without any prior notice to you.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.

• We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms.

• We are not responsible if information made available on this website is not accurate, complete or current. The details on this site are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more complete or timely sources. Any reliance on the material on this site is at your own risk.

• Prices for our products are subject to changes without prior notice

• We reserve the right at any point of time to modify or discontinue the Service (for any part or content thereof) without prior notice.

Prices and Delivery Charges

Prices displayed at the respective product listing on tansofresh.com.sg is not inclusive of delivery charges.

The cost or charges for the delivery will be clearly indicated during the check-out process. For orders above SGD $58, the delivery charges are waived. A flat delivery fee of SGD $10 will be applied to orders with a value below SGD $58. The minimum order cost may be changed without prior notice to you. For more information in regard to delivery charges, please visit our FAQ pages for further information.

Ordering

After your order has been placed, you will receive an email confirmation from us. TANSOFRESH will fulfil your order accordingly with the email confirmation. In the event if we are unable to fulfill your order due to out of stock or other unforeseen circumstances, we will inform you at the earliest opportunity. You may choose to replace your item orders with alternative subjected to confirmation with us either verbally or via written confirmation in any form. For items that are not available for replacement and if we have already received payment from you, we will attempt to refund the applicable amount to you. TANSOFRESH reserves the right to select whatever payment mode to refund the amount. If, for any reason, alternative arrangements are necessary we will inform you and ask you to contact TANSOFRESH customer service who will be settling the refund.

We reserve the right to cancel or decline any order that you place for us.

At our sole discretion, we may limit or cancel quantities purchased per person, per household, per order or per entity. These restrictions include purchases made by or under the same customer account, the same credit card, and or purchases that use the same billing or delivery address. If such changes or cancellations occur, we may attempt to reach you by contact information provided in the order confirmation.
We reserve the right to limit or prohibit orders that in our sole discretion appear to be placed by and not limited to dealers, resellers or distributors.

Product or service

• • General:

TANSOFRESH tries our best to display product images color as accurately as possible on our website or other platforms. We cannot guarantee how the image will appear in your computer’s monitor display’s accuracy. Picture of our products on the website are for illustration purpose only to aid visualization. The descriptions, recommendations or information for our products listed on our website or other platforms represented by our company may be subjected to changes at any point of time without prior notice. TANSOFRESH reserves the right, but not obligated, to limit the sales of our products or Services to any person(s), geographic region or jurisdiction in our sole discretion. TANSOFRESH reserves the right to limit the quantities of any products or services that are offered.

• • Bones in Fishes:

TANSOFRESH will try our best to ensure that our fillet portions have minimal bones, however, there could still be fine bones within the fillets from time to time. Hence, it is impossible to guarantee 100% bone-free in your fillets. Please note that we are not liable for bones found in your fillet and we will not be providing any refund for such cases. Please exercise your due diligence to ensure that the seafood products supplied are checked for bone-free at the point of consumption.

• • Weight and cut of fishes:

TANSOFRESH’s dedicated team prepares your seafood manually and we seek your understanding if the portions are not exact in weight and size as they are subjected to variances. However, we will try our best to do all we can manually possible, to ensure that your request and orders are not short-changed.

• Product range:

TANSOFRESH reserves the right to change the product range at any time and from time to time. TANSOFRESH reserves the right to discontinue any products or services provided at our sole discretion without prior notice. Any promotions for any product or service shown on the website or other platforms is void where prohibited.

Delivery

TANSOFRESH’s website is only intended for use for people residing in Singapore or businesses and companies in Singapore (“the Serviced Country”). We will not be accepting orders outside the Serviced Country.

TANSOFRESH will proceed to dispatch orders as soon as possible in the fastest possible time and in the order in which they are placed as per our ordering system. We will aim to deliver within the stipulated time. Though we aim to deliver within the communicated time frame, delivery may take longer in the event of unexpected or unforeseen events.

In the event of unexpected or unforeseen events that your order does not arrive by the schedule date and time frame, please feel free to contact TANSOFRESH Customer Service or visit our FAQ pages for further information.

Price and Payment

Price of any products will be as quoted on our site from time to time, except in cases of obvious error.

Our website contains a large number of products and despite our best efforts, it is still possible that some of the Products listed on our site may be incorrectly priced either due to human or system error. We will verify prices as part of our dispatch procedures always so that where a product’s correct price is less than our stated price, we will charge the lower amount when delivery the product to you. However, if a Product’s correct price is higher than the price stated on our website, we may either decide to honour the lower (incorrect) price or contact you for instructions before delivering the product or reject your order and inform you of such rejection.

We do not have any obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation/ payment made.
You can pay for your goods as below before delivery:

Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or MasterCard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. TANSOFRESH reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by you.

PayNow / PayLah!

At checkout, you may pay for your orders by scanning the dynamic QR code generated by the payment service using a valid account. Only once the payment has been processed and received by TANSOFRESH, the order will be sent to our team to prepare and deliver your order. TANSOFRESH does not accept any additional transaction charges.

Coupon code/ Other promotions

Coupons are intended for single use and not redeemable upon expiry. Coupons are limited to one per transaction and are not stackable. Coupon may be used at any point of time by expiry date in accordance to the terms of coupon based on its minimum order.

Returns/ Refunds or Cancellations of orders

TANSOFRESH will examine the returned product by you. Provided we are satisfied with the condition of the product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us on the date of delivery (by 2359 Hours Singapore time) with photo proof. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract. Every case will be subjected to TANSOFRESH’s approval on a case-by-case basis after evaluation.

Please always double check your order upon delivery so our delivery personnel can respond accordingly if needed. We maintain strict standards in our seafood preparation and packaging to ensure that freshness and quality is delivered to you. As the seafood is perishable, TANSOFRESH will not accept any returns in exchange for any refunds.

Strictly no cancellation is allowed once order has been submitted and paid.

TANSOFRESH undertakes to honor orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client initiate to switch his/her order to a substitute product advised by us. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

Newsletter

At TANSOFRESH, customers may choose to subscribe or cancel to our newsletter at any point of time. By subscribing to our newsletter, you agree to allow us to send any marketing materials and promotions time to time to your given email address.

Recommendations and Recipes

Any recipes and recommendations on preparation methods are personal opinions and experiences of TANSOFRESH. It is your own responsibility to take into consideration of any food allergies of these recipes before preparation. TANSOFRESH will not be taking any responsibility for your use of our recommendations or recipes provided on our website. For any and all content containing health or nutritional information on our website under recommendations or recipes, the information is intended only for education and not intended to be for medical purposes, treatment or diagnosis.

Disclaimer of warranties: Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of our Service will be accurate or reliable.
You agree that, from time to time we may remove or suspend our Service for indefinite periods, or cancel our Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, our Service is entirely at your risk. Our Service and services procured using our Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranty or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title and non-infringement.

In no case shall the company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of this website, our Service or services procured using our Service, or for any other claim related in any way to your use of this website, our Service or any service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of this website, our Service or any content (or service) posted, transmitted, or otherwise made available via this website or our Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

Changes to Terms of service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes constitutes acceptance of those changes.

Contact information

Questions about these Terms of Service, including our privacy policies, should be sent to us at contact@tansofresh.com.sg